Fantastic service. Really know their stuff and bend over backwards for their customers.

I have had two Polka-dot services at bike bug Subiaco 12 months apart. According to the service description it includes a hub service.

A week after the first Polka-dot service, my bike developed a creaking noise. I returned to Bike Bug and was told it was the front hub (cup and cone bearings). I paid them to replace the bearings and cones as they were worn.

Recently I had a second Polka-dot service. When I dropped off the bike I mentioned that it was making a creaking noise and suggested it could be one of the hubs. When I picked up the bike no mention was made of this. The noise continued post service and got worse. Two weeks post service it became obvious that it was from worn front hub bearings.

I now have to replace my front hub if I want to keep using the wheel. This may have been avoided if they had serviced the hubs as mentioned in the service description. As I had also mentioned the noise when I dropped of the bike and suggested it could be a from a wheel hub I find this unacceptable.

If they are not going to service the hubs with the Polka-dot service they should remove it from the service description posted on the internet. At the moment this is false advertising.

In addition I am left with a ruined front wheel hub. I am not happy with the service I have received from Bike Bug