Late cancellation less than 21 hours of notice, rescheduled over 10 weeks later due to staff leaving? Reminded anytime they book in a car is only an estimate. Got offered to bring car in and let it sit until they get around to it with again no estimated finish time?

Seems professional enough. I'd say they're too busy look elsewhere.

Manager was chirpy enough to let off patronising laughs during the call. When i explained I'm paying for a loan car cause it's too late to cancel. Two stars for leaving me gobsmacked and in disbelief. Not often do you see business stupidity like this.

Not impressed. I later requested my insurance co to advise of another crash repairer.